JB
Jacques B

1 reviews | Active since Mar 2009

10 Mar 2016, 07:55

Still no contact/feedback

I'll just copy/paste my complaint from week to week until someone decides to help.<br> Round 3 (lets hope)<br> <br> Seems MTN simply replies on HelloPeter to keep their ratings up as a supplier that responds, but doesn't actually do anything about the complaints.<br> <br> Last week I mentioned some complaints on hellopeter regarding:<br> \So I logged a complaint on mycontract. The first (***) just got closed without any contact or explanation to me. So I logged another complaint (***) which also just got closed without any contact or explanation. So I logged another complaint (***)\"<br> <br> At which point you rep**** giving me yet another reference number \"The reference number for the request logged is SMC/***\"<br> <br> You said someone will contact me. This is 2 weeks ago, and someone has yet to phone me.<br> <br> I'll just keep spamming your feed on hellopeter until you start doing something."

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Mar 2016, 11:21
Official
Hello jabezz,

We do apologize for any inconvenience caused.

We can confirm that the complaint has not been closed. The request that was recently logged is still under investigation by our back office support team.

We've done a follow up on the request and will touch base with you.

Regards
MTN Complaints Management Team: REQ:***