AT
Analeste T

1 reviews | Active since Feb 2012

12 Aug 2015, 11:44

STILL NO CONTACT AS PROMISED

I am still waiting for the promised feedback which was receiving their prioritised attention.<br> <br> I have since gone into our branch MTN, the lady informed me that the increased costing is a data bundle we requested. <br> What *******... The data bundle was included with our Nashua contract x 2 and this contract was for 24 months. <br> Is this not a breach of contract?!. Nashua was contracted by MTN to provide customers with their product and as such they are ultimately responsible.<br> <br> I cancelled the data bundles on our sims but guess what?, I still get billed for them, have received no data, only our air time. <br> I was also informed that now I am paying an extra R40 per month, per phone for upgrading the phone earlier. the upgrade was due in February and they let us upgrade in December. Now all of a sudden I am being billed extra and will be until the end of the contract, Feb 2016. I think this is non disclosure.<br> <br> I went into our MTN branch again last week and they spoke to \whoever"who has now prioritised the issue and it will be resolved within 4 days. I will"

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2015, 11:15
Official
Hello AnnieTribe,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.

Kindly be advised that the data bundles have been cancelled. A billing query has been logged requesting for the data bundle charges to be investigated for both numbers, REQ:*** and REQ:***.

Please note that you are not paying R 40 extra for doing an early upgrade. The phone that you upgraded to on 2014-02-09 costs more than the monthly package fee. The monthly subscription fee that you signed for when upgrading included the H/W Fees plus MTN 100 Topup fee.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***