jG
jen G
1 reviews | Active since Nov 2012
17 Feb 2016, 11:06
Still no contact after complaint
So after my report last month and mtn stating they were unable to contact me......they still have not asssited!<br> my last report: FYI My number is listed not on the complaint but as a user!<br> I am highly fed up with mtn.<br> months ago i queried a bill print of all website viewed and downloads.<br> till today i still await this and i have been asked for the 3rd time to send my id and a signed letter on the companies letter head.<br> are the agents or people dealing with the queries so ***********?<br> why have they been charging me thousands of rand's with no proof of this!<br> its easy to just debit your bank account and take the money,but as a customer i would like what i have requested.
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MTN South Africa's replyOfficial
23 Feb 2016, 16:14Hello jenero,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we are awaiting for the documents we have requested so that we can send a request for a URL report to our billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we are awaiting for the documents we have requested so that we can send a request for a URL report to our billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply23 Feb 2016, 16:14
Official
Hello jenero,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we are awaiting for the documents we have requested so that we can send a request for a URL report to our billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we are awaiting for the documents we have requested so that we can send a request for a URL report to our billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***