EL
Elize L
1 reviews | Active since Nov 2015
12 Nov 2015, 15:49
Still no contact
I still have not had any body contact me with regards to sorting out my debit orders that is going off for a lot more than the contract I took out. <br> MTN Service is really pathetic, busy looking at another service provider.
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MTN South Africa's replyOfficial
16 Nov 2015, 08:55Hello edelange123,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that the reason your bill was higher than your monthly subscription fee was because there was no Usage limit set on it hence it was able to exceed your allocations.
Please advise if you requested for the Usage limit to be set on the day of the upgrade. We sent you an email, kindly reply to the mail in order for us to assist you and get to the bottom of this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that the reason your bill was higher than your monthly subscription fee was because there was no Usage limit set on it hence it was able to exceed your allocations.
Please advise if you requested for the Usage limit to be set on the day of the upgrade. We sent you an email, kindly reply to the mail in order for us to assist you and get to the bottom of this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply16 Nov 2015, 08:55
Official
Hello edelange123,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that the reason your bill was higher than your monthly subscription fee was because there was no Usage limit set on it hence it was able to exceed your allocations.
Please advise if you requested for the Usage limit to be set on the day of the upgrade. We sent you an email, kindly reply to the mail in order for us to assist you and get to the bottom of this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that the reason your bill was higher than your monthly subscription fee was because there was no Usage limit set on it hence it was able to exceed your allocations.
Please advise if you requested for the Usage limit to be set on the day of the upgrade. We sent you an email, kindly reply to the mail in order for us to assist you and get to the bottom of this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***