1 reviews | Active since Feb 2012
STILL NO COMMUNICATION
<p>the following review has reference:</p> <p> </p> <p>https://hellopeter.com/mtn/reviews/cancelled-my-contract-but-still-getting-billed- ********** </p> <p> </p> <p> </p> <p>after sending a response via email I have not been contacted. the email subject mentioned migration requests. however, my request was to cancel the contract at the end of the contract period. I got billed AGAIN R115. I am not happy that for the past couple months I incurred that cost and it is still no resolved. I am not a millionaire that can afford the R115 to go off every month, that's a lot of money for me. Not only has there been no comment regarding compensation , now I also get no response.</p> <p> </p> <p> </p>
Good Day abubakr
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your cell number has been migrated to prepaid. Please note that you have an outstanding balance of R109.40. for invoices dated up to 20-05-2016. Please be advised that as per our records *** you requested cancellation on 18-06-2016 and we have no prior request of cancellation before this, therefore the invoices are valid and you are liable for the charges. Please note that we have credited the invoices generated after your cancellation request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day abubakr
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your cell number has been migrated to prepaid. Please note that you have an outstanding balance of R109.40. for invoices dated up to 20-05-2016. Please be advised that as per our records *** you requested cancellation on 18-06-2016 and we have no prior request of cancellation before this, therefore the invoices are valid and you are liable for the charges. Please note that we have credited the invoices generated after your cancellation request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
hi there
please could you email me a copy of those invoices as i was on a contract that was set up in a way that i wouldnt have any additional fees. if nobody is responding to my emails how is the matter gonna get resovled? you are telling me that im i narrears, however you are not telling me how to sort that out. i want a solution. im gonna end up getting charged again for SUBSCRITION FEES when im not supposed to be subscribed to anytihng. i made a request last year in july. strange that there is no record of thhat. am i going to be compensated for that? the amount i was deducted from then till now is way more than the 109 that you claim i owe. for the full24months that i ahd the contract i only paid subscription fees as the sim card was in a tablet that only used wifi and never had to pay a cent more than the subscription fees. please email me to HELP ME RESOLVE the matter. **********
hi there
please could you email me a copy of those invoices as i was on a contract that was set up in a way that i wouldnt have any additional fees. if nobody is responding to my emails how is the matter gonna get resovled? you are telling me that im i narrears, however you are not telling me how to sort that out. i want a solution. im gonna end up getting charged again for SUBSCRITION FEES when im not supposed to be subscribed to anytihng. i made a request last year in july. strange that there is no record of thhat. am i going to be compensated for that? the amount i was deducted from then till now is way more than the 109 that you claim i owe. for the full24months that i ahd the contract i only paid subscription fees as the sim card was in a tablet that only used wifi and never had to pay a cent more than the subscription fees. please email me to HELP ME RESOLVE the matter. **********