AR
AYANDA R
1 reviews | Active since Jun 2015
17 Jul 2015, 11:35
Still no clarity
Still today I have not received any clarity as to why I was billed or even affected by the supposed escalations when my contract had ended a month before those escalations and I did go to Mugrave to say i am not renewing also attempted to call in the contract line several times, but couldn't get through. I don't see how your civil strike became my responsibility? On top of that every month I am getting a bill totally different. ALL I WANT IS FOR MY CONTRACT TO BE TERMINATED AS I HAD STATED THAT I WILL NOT BE RENEWING IT.
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MTN South Africa's replyOfficial
22 Jul 2015, 09:33Hello Senniewami,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Please note the price plan for your contract changed once you were out of contract, because the promotion price fell away after the contracted 24 month period.
Since there is no record of a cancellation request on any of our systems, it means the account will need to be up to date before a cancellation is effected. You can make a payment at any MTN store or ABSA bank, and then contact 808 to request a cancellation.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Please note the price plan for your contract changed once you were out of contract, because the promotion price fell away after the contracted 24 month period.
Since there is no record of a cancellation request on any of our systems, it means the account will need to be up to date before a cancellation is effected. You can make a payment at any MTN store or ABSA bank, and then contact 808 to request a cancellation.
Regards
Mary
REQ:***
MTN South Africa's reply22 Jul 2015, 09:33
Official
Hello Senniewami,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Please note the price plan for your contract changed once you were out of contract, because the promotion price fell away after the contracted 24 month period.
Since there is no record of a cancellation request on any of our systems, it means the account will need to be up to date before a cancellation is effected. You can make a payment at any MTN store or ABSA bank, and then contact 808 to request a cancellation.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Please note the price plan for your contract changed once you were out of contract, because the promotion price fell away after the contracted 24 month period.
Since there is no record of a cancellation request on any of our systems, it means the account will need to be up to date before a cancellation is effected. You can make a payment at any MTN store or ABSA bank, and then contact 808 to request a cancellation.
Regards
Mary
REQ:***