CM
Cara M
1 reviews | Active since May 2015
02 Jun 2015, 11:15
STILL NO CHANGE
Again after numerous attempts my billing wasn't fixed. After I complained on Hello Peter I was assured that MTN will fix my billing, but to no avail. My reference is: ***. I don't know what to do anymore, I've e-mailed customer care and I've phoned the helpline... even complained on HelloPeter and after that I went to the Brooklyn Branch. Nothing. They deduct any amount they deem fair. I've singed a contract for a fixed amount of R553.00, but it seems that an agreement means nothing. And if you want to cancel it you need to pay an amount even though they are in breach of contract... I don't even know what to do anymore. After this I will not renew my contract with MTN...
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MTN South Africa's replyOfficial
05 Jun 2015, 14:49Hello caai101,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply05 Jun 2015, 14:49
Official
Hello caai101,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing Department for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,