SS
Shane S
1 reviews | Active since Apr 2015
11 May 2015, 20:48
STILL NO call from MTN re my cancellation????!!
I am still waiting for MTN to contact me as promised, there are 2 voice recordings whereby they state that I would be contacted to confirm my cancellation.. This not to my surprise has not happened..!! WHEN WILL SOMEBODY WHO KNOWS WHAT THEY DOING CONTACT ME? MTN MANAGEMENT?? PATHETIC SERVICE!!<br> <br> If you want to waste your cash and time then take out a contract with MTN as you don't get in contact with them and they just keep taking your money although you have instructed them to cancel your contract.. Even if its on voice recordings in means nothing to this useless service provider?
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MTN South Africa's replyOfficial
13 May 2015, 17:36Hello Shane316,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced regarding the cancellation of your contract.
We apologise for any inconveniences caused as a result of this.
As per our conversation, the number ending in 090 has been cancelled and migrated to prepaid. Your final debit order will be 01 June for the invoice generated on the 20 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced regarding the cancellation of your contract.
We apologise for any inconveniences caused as a result of this.
As per our conversation, the number ending in 090 has been cancelled and migrated to prepaid. Your final debit order will be 01 June for the invoice generated on the 20 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 May 2015, 17:36
Official
Hello Shane316,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced regarding the cancellation of your contract.
We apologise for any inconveniences caused as a result of this.
As per our conversation, the number ending in 090 has been cancelled and migrated to prepaid. Your final debit order will be 01 June for the invoice generated on the 20 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced regarding the cancellation of your contract.
We apologise for any inconveniences caused as a result of this.
As per our conversation, the number ending in 090 has been cancelled and migrated to prepaid. Your final debit order will be 01 June for the invoice generated on the 20 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***