1 reviews | Active since May 2011
Still no call from MTN
This is my 4th request for someone from MTN to be responsible and give me a call and resolve my billing issue, this query is going on from 1st week of Feb, 2 months later, it is still not resolved and MTN have conveniently blocked my number, is this the level of service such a big company provides to their customers, to treat them like they don't care.<br> I have made calls numerous times and still no end in sight. Please can a responsible manager give me a call and resolve my issue, I am already starting to hate MTN and can understand why so many people are moving to other service providers, SHAME ON YOU MTN, you cannot look after your customers<br> Since my number is blocked, i had to get another number, please call me on ***, thank you kindly
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
A billing query has been sent to the relevant team to investigate the charges as per your dispute and provide feedback accordingly. The reference for this query is REQ:***.
We can also see from our system that you were in contact with one of our agents on 19th April and that your line is now active.
We trust all will now be in order.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
A billing query has been sent to the relevant team to investigate the charges as per your dispute and provide feedback accordingly. The reference for this query is REQ:***.
We can also see from our system that you were in contact with one of our agents on 19th April and that your line is now active.
We trust all will now be in order.
Regards
Mary
REQ:***
