AA
Arafat A
1 reviews | Active since May 2011
04 May 2015, 15:18
Still no call from MTN
This is my 5th request for the same billing issue, MTN Teamleaders have promised thru a reply on Hello Peter that someone will call me, i am still awaiting a call from the 4th Feb 2015. This is shocking, it is ridiculous that MTN is such a useless company, really poor, cannot look after their clients and not interested in customer service<br> <br> I EXPECT A CALL BACK, OR WILL NOT PAY A CENT FOR THE CONTRACT, DEBIT ORDERS WILL BE CANCELLED AND REVERSED UNTIL MY BILLING ISSUE IS SORTED<br> <br> Mary<br> REQ:***
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Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 12:56Hello arafat,
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you are subscribed to Quiz4Moola which charges R1,50(should you wish to Opt Out SMS STOP to 30641 FREE) and have another subscription with Victorious technologies, debiting R3,00 and you can cancel by *141*5#ok,option 2 and option 1.
For thorough and further investigation, a copy of your complaint has been sent to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
KInd regards,
Charles.
REQ:***.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you are subscribed to Quiz4Moola which charges R1,50(should you wish to Opt Out SMS STOP to 30641 FREE) and have another subscription with Victorious technologies, debiting R3,00 and you can cancel by *141*5#ok,option 2 and option 1.
For thorough and further investigation, a copy of your complaint has been sent to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
KInd regards,
Charles.
REQ:***.
MTN South Africa's reply16 May 2015, 12:56
Official
Hello arafat,
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you are subscribed to Quiz4Moola which charges R1,50(should you wish to Opt Out SMS STOP to 30641 FREE) and have another subscription with Victorious technologies, debiting R3,00 and you can cancel by *141*5#ok,option 2 and option 1.
For thorough and further investigation, a copy of your complaint has been sent to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
KInd regards,
Charles.
REQ:***.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that you are subscribed to Quiz4Moola which charges R1,50(should you wish to Opt Out SMS STOP to 30641 FREE) and have another subscription with Victorious technologies, debiting R3,00 and you can cancel by *141*5#ok,option 2 and option 1.
For thorough and further investigation, a copy of your complaint has been sent to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
KInd regards,
Charles.
REQ:***.