SB
Steve B
1 reviews | Active since Mar 2009
17 Dec 2017, 16:55
STILL NO CALL
Despite being assured on Hello Peter that somebody would call me, nobody has. I received an email stating that they could not get hold of me, which is untrue. I have given them a further number to contact me but they sent me a threatening letter that, if I did not respond, the deal would expire within 48 hours. This has been going on since I ordered something on Black Friday but, according to them, they will contact one, which they have not done.
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MTN South Africa's replyOfficial
18 Dec 2017, 12:35Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the online system support team on the 8th of December to contact you, the supervisor did request for one of the agents to contact you.
We have escalated the complaint today again to be contacted.
You may contact them on ***3 .
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply18 Dec 2017, 12:35
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the online system support team on the 8th of December to contact you, the supervisor did request for one of the agents to contact you.
We have escalated the complaint today again to be contacted.
You may contact them on ***3 .
Kind Regards,
Alice van der Merwe
Best regards,