Still no attendance to query *** and ***

Absolutely pathetic that as a customer who has paid her account every month I receive ZERO service when I have a query.<br> I am given \explanations"that make no sense and told to wait for a week for an investigation. It has been nearly five weeks and I have had ZERO feedback and ZERO assistance.<br> THIS IS VERY IMPORTANT: Send me a calculation of a cancellation fee in terms of section 14(3) of the Consumer Protection Act. By calculation I mean explanations for the amounts quoted as is the requirement in terms of section 14(3) of the Consumer Protection Act.<br> After that please send me an explanation as to why I have been charged over R2000 for 4 gigs of data - when I only ever purchase data packages."""