STILL NO ASSISTANCE!!!! SINCE 19 DEC 2016!!!!!
<p>Still no feedback or assistance from the sales management team. This is unacceptable. I phoned the sales department yesterday and a consultant told me that I can go to a store and reverse the upgrade and get the phone I want that way. I said but the upgrade did go through do I have to cancel now over the phone or just go to a store? The consultant said the upgrade did not go through as I did not receive a phone. But why did I pay the new contract then end of Dec? So I went to a store that has the phone I want, just to be told I have to phone the sales department again to cancel the contract. How can they give a service, but it is non-existent??????????????????????? I am fed-up with this ****!!!!!!!!!!!!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***