Still no assistance from MTN as promised.

<p>Dont let MTN fool you with a ref: number for your complaint as they still not do respond once you have been given a ref: number. I think they assume the matter is closed once you have a ref: number then you never hear from them again.</p> <p> </p> <p>My complaint was that I can not get a MTN store to book in my device still under warranty and on contract with them in for repairs. They rep**** with the below comments and reff number and once I have given what they asked they just simply do not respond and did not action anything as yet. </p> <p>If you want service like this please join MTN. I wil never renew any contract with them and will stop payment on the device as they charge me for a device they do not have rocords of.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Good Day stfnpienaar,</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Kindly provide us with your MTN contract cell number or account number so that we can be able to escalate the matter to the Autopage Support desk, to confirm the warranty status of the device.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Once again we do apologize for the inconvenience caused.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Kind Regards,</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Zukiswa</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">REQ:***</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>