1 reviews | Active since Jun 2014
Still no assistance
<p>I submitted my insurance claim after my phone was ****** to MTN on the 2/12/2016 I received a reference number on the 3/12/2016 and till today it appears that the claim has not even been processed. I have followed up, I have asked for feedback and today, after engaging with a person named Lavona, they asked that I resubmit documents that were submitted to them. After such a traumatic experience, they are yet to say anything regarding my claim. Their service is the worst as they do not respond to communication unless you follow up. This is ridiculous!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***