Still no answers from MTN

I AM NOW GREY LISTED , MY ACCOUNT HAS BEEN HANDED OVER TO MTN LEGAL TEAM, BUT I AM STIL NOT RECEIVING ONE SINGLE REPLY TO SOLVE THIS ISSUE!

The email that I have copied and pasted below is my email to the legal team in another effort to clear my name!

Good Day I trust you are well.

I have been notified today, after months of sending emails and calling nonstop, that my contract has been handed over to you.

Please allow me to explain the whole situation , as I can clearly see that this is not being handled in the correct way. I have evidence on email for everything that I will be mentioning below.

I started my MTN contract on December 2021, I had many struggles to find out when I will receive my phone and finally came right with the Facebook messenger of MTN SA. After receiving my phone I noticed that my sim is not activated. I sent email after email, I tried going to the Jeffreys Bay Kiosk where I was turned away because I am an “MTN ONLINE CUSTOMER”. After months of paying for data, airtime and minutes that I could not use due to the sim not being activated, me not being able to RICA the sim and MTN not replying to my emails or calls, I eventually made piece with the fact that I was paying for something that I am unable to use.

My accounts got hacked and I needed to move to another bank, the same happened again on the other bank. I emailed MTN and made sure they are fully aware of the situation, and I tried to make payment arrangements. They gave me a date on which the debit order would go off after I explained the situation and explained that due to the hacking of my account I am in a financial crisis. I made sure that the amount was in my bank on the date that they said it would go off to ensure that the money was not taken by the hackers. The debit order NEVER WENT OFF ON THAT DATE!

I had to withdraw the money to make sure it was not just takes by whomever hacked my account. I sent an email that same day telling them that the debit order did not go off and that I cannot do an EFT. The MTN Post-paid Contract bill on my bank does not accept any of the refences that I tried to give and MTN neglected to answer my emails on how to do the EFT since I am not having any luck on my own ( note that I tried various banks and various options )

I also tried logging into the MTN App, but had no success with that since my simcard was not RICA’d. The Graaff Reinet Kiosk recently helped me to RICA my sim and then I found out that I am grey listed.

I have all emails as proof that ive been trying to make payment arrangements and trying to sort everything out, but so far I have received no help from MTN at all.

I am willing to make a payment arrangement for the money that is now in arrears, but what about the months that I paid for data, airtime and sms’s that I couldn’t use ? how will I be compensated for the money I lost there ?

Please assist on the matter so that we can get to a point where everything is sorted out! I DO NOTR WANT ANOTHER MTN DEBIT ORDER! I will pay via eft if you can assist on that, or via the MTN App if you can just answer my emails!

Vriendelike Groete Saskia van Rooyen