YA
Yaz A
1 reviews | Active since Oct 2015
03 Nov 2015, 16:12
Still no answers
I've been going back and forth with MTN and am now in week 3 of trying to get answers to why my bill jumped from 500 to 2600 in one month and I have not changed my usage patterns at all! I've complained on hello Peter twice and get the same response that the bill is valid. However, when I ask for the URL report then MTN cannot (or choose not to) provide me with one despite agreeing to do so. MTN are very shady and are behaving like ******.
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MTN South Africa's replyOfficial
04 Nov 2015, 07:58Hello Yazza,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The request for the URL report to be emailed to you has been sent to the Accounts department.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The request for the URL report to be emailed to you has been sent to the Accounts department.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Nov 2015, 07:58
Official
Hello Yazza,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The request for the URL report to be emailed to you has been sent to the Accounts department.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The request for the URL report to be emailed to you has been sent to the Accounts department.
Regards
Nompumelelo
REQ:***