PE
Petro E
1 reviews | Active since Jul 2015
06 Aug 2015, 11:01
Still no answer - still no solution
I reported MTN to you last month with regards to the bad service I received from them after having been there customer for over 15 years. They apologized to me and promised to get the matter sorted. Today I got another mail after they asked my details about 3 weeks ago notifying me that I have to phone this and this number. Matter still not sorted. Worst service I have ever received from any service provider! Hello Peter you are thus my last resort for getting service otherwise I will need to chose another service provider.
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MTN South Africa's replyOfficial
20 Aug 2015, 12:27Hello petrove,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have looked at the request from customer care Ref ***3, the usage limit has been removed from the line. This line is on an open package and any extra usage for data and calls on the SIM card after 200 min and data has been used up will be billed to the account for line ***.
Kind Regards,
Alice van der Merwe
REQ:***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have looked at the request from customer care Ref ***3, the usage limit has been removed from the line. This line is on an open package and any extra usage for data and calls on the SIM card after 200 min and data has been used up will be billed to the account for line ***.
Kind Regards,
Alice van der Merwe
REQ:***.
Best regards,
MTN South Africa's reply20 Aug 2015, 12:27
Official
Hello petrove,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have looked at the request from customer care Ref ***3, the usage limit has been removed from the line. This line is on an open package and any extra usage for data and calls on the SIM card after 200 min and data has been used up will be billed to the account for line ***.
Kind Regards,
Alice van der Merwe
REQ:***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have looked at the request from customer care Ref ***3, the usage limit has been removed from the line. This line is on an open package and any extra usage for data and calls on the SIM card after 200 min and data has been used up will be billed to the account for line ***.
Kind Regards,
Alice van der Merwe
REQ:***.
Best regards,