LS
Lynne S
1 reviews | Active since Mar 2020
24 Dec 2015, 12:21
Still no answer about my 30GB free
I have been phoning and emailing (ref ***7) to ask why I have a massive data bill and no free 30GB on line *** as promised. Jabulani was going to get back to me but I have still not heard back. Sim at the MTN store in Hemingways East London has not gotten hold of me either. Please phone me back urgently. Additionally, I have been fighting with you lot to correct your mistake on my other two lines. I have asked for line *** to be cancelled (ref ***) and line *** to be put on pay as you go (ref ***). THIS HAS STILL NOT BEEN DONE!!! AND I HAVE BEEN PAYING EVERY MONTH FOR YOUR MISTAKE TOO! I want this fixed today please, and then refunded for me paying for nothing.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 12:02Hello Lynnitjuh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 30GB bundle was provisioned on 2015-12-01 at 13:53. A billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-12-20, REQ:***.
The system shows that the number *** was cancelled and migrated to prepaid on 2015-10-28. A credit of R 455.00 was passed on 2015-11-02 for the late cancellation.
The number *** is still within contract, the termination date is 2016-02-25. Should you still wish to migrate the number to prepaid, please contact us on 808 or send your request as from the 2016-02-26 for the request to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 30GB bundle was provisioned on 2015-12-01 at 13:53. A billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-12-20, REQ:***.
The system shows that the number *** was cancelled and migrated to prepaid on 2015-10-28. A credit of R 455.00 was passed on 2015-11-02 for the late cancellation.
The number *** is still within contract, the termination date is 2016-02-25. Should you still wish to migrate the number to prepaid, please contact us on 808 or send your request as from the 2016-02-26 for the request to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Dec 2015, 12:02
Official
Hello Lynnitjuh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 30GB bundle was provisioned on 2015-12-01 at 13:53. A billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-12-20, REQ:***.
The system shows that the number *** was cancelled and migrated to prepaid on 2015-10-28. A credit of R 455.00 was passed on 2015-11-02 for the late cancellation.
The number *** is still within contract, the termination date is 2016-02-25. Should you still wish to migrate the number to prepaid, please contact us on 808 or send your request as from the 2016-02-26 for the request to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 30GB bundle was provisioned on 2015-12-01 at 13:53. A billing query has been logged requesting for the data charges to be validated for the invoice dated 2015-12-20, REQ:***.
The system shows that the number *** was cancelled and migrated to prepaid on 2015-10-28. A credit of R 455.00 was passed on 2015-11-02 for the late cancellation.
The number *** is still within contract, the termination date is 2016-02-25. Should you still wish to migrate the number to prepaid, please contact us on 808 or send your request as from the 2016-02-26 for the request to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***