1 reviews | Active since Mar 2011
Still no answer about
<p>On the 1st of June I complained about MTN not giving me a device as advertised. I was told numerous times that my complaint is attented to. Well, I still haven't received a answer.</p> <p><br />My complaint was about a contract that took out with a Galaxy S8+ with wich I could get a Gear S3 for a extra R130 per month. (As advertised in the YelloTrader)<br /><br />When I app**** for it I was told that I couldn't get it because I took the S8+ on a 36months contract. The ad didn't say anything about 24 or 36months though. It said on any S8/S8+ Contract.<br /><br />Please respond </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***3
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***3
Best regards,