AB
Allison B
1 reviews | Active since Jun 2015
11 Jun 2015, 19:53
STILL NO ANSWER
I booked my phone in for repairs 6 weeks ago until today I have no response from MTN, this strike should come to an end because now I can't even get through to the repairs centre, all I get is this is our times and that's it!!!! This is totally unacceptable....I NEED MY PHONE BACK!!
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Replies (1)
MTN South Africa's replyOfficial
19 Jun 2015, 12:25Hello Bond01,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the handset was not repaired as the quote was rejected by the client. For the handset to be returned, a payment of R330.00 for the quote rejection fee needs to be made.
Please find the banking details for MTN (Pty) Ltd Service and Repair:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
Reference number - Job card number - ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the handset was not repaired as the quote was rejected by the client. For the handset to be returned, a payment of R330.00 for the quote rejection fee needs to be made.
Please find the banking details for MTN (Pty) Ltd Service and Repair:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
Reference number - Job card number - ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Jun 2015, 12:25
Official
Hello Bond01,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the handset was not repaired as the quote was rejected by the client. For the handset to be returned, a payment of R330.00 for the quote rejection fee needs to be made.
Please find the banking details for MTN (Pty) Ltd Service and Repair:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
Reference number - Job card number - ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the handset was not repaired as the quote was rejected by the client. For the handset to be returned, a payment of R330.00 for the quote rejection fee needs to be made.
Please find the banking details for MTN (Pty) Ltd Service and Repair:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
Reference number - Job card number - ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,