Still no active number

<p>I bought a phone for my mother on Sunday via a contract and was informed that everything is working fine so i proceeded to wrap the phone and this morning to my surprise the phone number isn't active due to issues at mtn, it just says can only make emergency calls. Currently it still does. The matter was reported to mtn this morning after a great struggle i was informed that they will try and sort it out. First it was a back office issue then all of sudden that is resolved at 5 today after the matter was reported early in morning then they need to try to activate the number. My mother's information and everything has been transferred to the new number so on her birthday she is left without a cellphone, I asked the store to try and sort it out but all I get told is that there is nothing we can do, I then said that I no longer want the phone and I get told you can't return the phone with such a reason, this is against the consumer act. So now I sit with the store closed and my mother stuck on her birthday without a phone. Birthday spoilt and her gift spoilt, thanks a lot mtn</p>