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Amanda D
1 reviews | Active since Dec 2015
17 Dec 2015, 23:37
Still no action from Mtn
I complained on Hello Peter and also emailed Mtn customer service approximately a week ago. I was repeatedly told that the matter has been escalated, yet no action was taken. I still have the damaged device in my possession. Due to the aforementioned matter I am left no other option, but to hand the matter over to my legal representatives.
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MTN South Africa's replyOfficial
21 Dec 2015, 15:24Hello Amanda18,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We do see that an escalation was done to the Regional Manager for our Western Cape Stores by the previous agent (Mike). We have now done a follow up with Mike to confirm the progress and status of the escalation.
We will touch base with you once we've received feedback on the matter.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We do see that an escalation was done to the Regional Manager for our Western Cape Stores by the previous agent (Mike). We have now done a follow up with Mike to confirm the progress and status of the escalation.
We will touch base with you once we've received feedback on the matter.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply21 Dec 2015, 15:24
Official
Hello Amanda18,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We do see that an escalation was done to the Regional Manager for our Western Cape Stores by the previous agent (Mike). We have now done a follow up with Mike to confirm the progress and status of the escalation.
We will touch base with you once we've received feedback on the matter.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We do see that an escalation was done to the Regional Manager for our Western Cape Stores by the previous agent (Mike). We have now done a follow up with Mike to confirm the progress and status of the escalation.
We will touch base with you once we've received feedback on the matter.
Regards
Tim
MTN Complaints Management Team