still no acceptable outcome

Following my last complaint where after 6 weeks I was still not able to get hold of MTN insurance. after responding to my complaint it still took 2 weeks for someone to contact me. then when they did they asked me to switch off find my phone and send them proof of this. which was done on email. they came and collected the phone on Tuesday the 8th and gave me a replacement phone<br> <br> the phone would die within about 2 hours of charging it and on Thursday morning the 10th would not switch on at all. when I reported this to the person I was dealing with Lezandre Adams, it took a day to get back to me to say that the phone has been sitting at headoffice the whole time due to the find my phone feature not being switched off. THIS IS 10 DAYS TO TELL ME THIS????? with nothing being done??? a cracked screen takes 30minutes to fix and now its been 10 days with no progress whatsoever<br> <br> then to add insult to injury she tells me they are going to charge me with damaging the replacement phone???? this is unacceptable as its not my fault the phone wont charge properly. its a second hand phone.<br> <br> please can someone call me urgently to deal with this as its unacceptable service<br> Adriann