JG
Justin G

1 reviews | Active since Dec 2009

06 Jul 2015, 05:44

Still - my contract has not been cancelled

Please refer to my complaint posted on the 1st of June. <br> http://hellopeter.com/mtn/complaints/mtn-does-not-respond-to-my-emails-***<br> <br> * * * ** * * * * My contract has still not been cancelled * * * * * * * * * * <br> <br> ALL THAT I WANT IS AN EMAIL ADDRESS OF SOMEONE I CAN CONTACT REGARDING THIS - NOT CUSTOMER CARE - They literally took 3 months to get back to me last time - Which is why I am getting billed monthly even though my contract came to an end. I can't phone the call centre because I am outside of the country and I was on hold for 40 minutes last time I phoned and had to hang up.<br> <br> I got an email from Lesego Manye telling me to fill out a form on 30th June. <br> I RESPONDED TO ASK HER TO PLEASE ATTACH THE FORM - NOTHING WAS ATTACHED - YET NOW ITS 6TH OF JULY AND I HAVE BEEN BILLED AGAIN! SINCE EARLY MARCH YOU ARE BILLING ME AND MY CONTRACT HAS EXPIRED SO STOP BILLING ME. CANCEL! <br> <br> <br> Names @ MTN Retentions: Zandiswa Ncume

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Jul 2015, 15:57
Official
Hello justin1985,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly note that the contract has been cancelled and migrated to prepaid.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.

Kind Regards,
Peggy
REQ:***