Still MTN can't resolve my issue

This is a follow-up to a Hellopeter complaint that I logged on 28/10/2015, and that MTN responded to on 01/11/2015 (REQ:***), about an upgrade done to my contract that I never requested for, and that I really don't want.<br> <br> I have since been calling MTN on a number of occasions making a follow-up, and each time it was as if I was logging a new query. I would be told the matter would be referred to the retentions department. I only received a call from the retentions department yesterday where the lady asked me for information that I had repeatedly provided other consultants with. She said the matter would be investigated, during which my number will be suspended, and will be reactivated once the matter has been resolved. <br> <br> This morning I received an sms from MTN requesting me to re-send the affidavit and certified copy of ID. There was no number or email to which I should send the documents. I called 808 and spoke to Paul (***) who told me that the documents are still there on the MTN system, from the query that I logged two weeks ago, and that he will forward them to retentions dept.<br> <br> MTN... please, please, please... PLEASE take me back to my original package! PLEASE!!!