SL
Sean L
1 reviews | Active since May 2013
21 Sept 2015, 06:53
STILL LYING AND STILL *****ING
10 days after MTN responded on this platform to my complaint no change. I am still being billed for SMSs even though I purchased a bundle, the bundles purchased have NEVER reflected on my account. Not one person has even tried to contact me. My other queries related to coverage and loyalty points have NEVER been addressed.<br> <br> What a pity its frowned upon to use the words I would actually like to, in order to describe how I feel about the treatment from MTN.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
21 Sept 2015, 09:47Hello seanL@,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have credited back the 2300 loyalty points to your number, a credit has also been passed for the sms charges incurred on your invoices.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have credited back the 2300 loyalty points to your number, a credit has also been passed for the sms charges incurred on your invoices.
Best regards
Mantoa
REQ:***
MTN South Africa's reply21 Sept 2015, 09:47
Official
Hello seanL@,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have credited back the 2300 loyalty points to your number, a credit has also been passed for the sms charges incurred on your invoices.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have credited back the 2300 loyalty points to your number, a credit has also been passed for the sms charges incurred on your invoices.
Best regards
Mantoa
REQ:***
