fS
fritz S
1 reviews | Active since Oct 2014
07 Apr 2015, 09:30
still Incorrect Invoice after first complaint
Wenzile Masina<br> REQ:***<br> <br> Mtn does not tell the trough, they tell lies because i was informed that they will correct my invoice and deducted the correct amount off my bank account but they didn't. They still deducted the invoice amount off my account that is almost R140 more than my account. Does mtn have cashflow problems?
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MTN South Africa's replyOfficial
21 Apr 2015, 11:34Hello fritzsteyn,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with an amount of R118.00 on the 13th of April 2015 and the credits have been corrected too.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with an amount of R118.00 on the 13th of April 2015 and the credits have been corrected too.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 Apr 2015, 11:34
Official
Hello fritzsteyn,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with an amount of R118.00 on the 13th of April 2015 and the credits have been corrected too.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with an amount of R118.00 on the 13th of April 2015 and the credits have been corrected too.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***