DD
Durell D
1 reviews | Active since Jul 2015
26 Jul 2015, 17:22
Still in the Dark - and irrate
To whom it may conern,<br> I wish to express my utmost disgrace pertaining a serious matter I logged with MTN South Africa Postpaid customer services. On Friday, 24 July 2015
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MTN South Africa's replyOfficial
05 Aug 2015, 11:02Hello Durell20,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have been provisioned with R110. airtime 25 SMSs and 100MB of data. As per our telephonic conversation your airtime was reduced to R51.68 due to content charges. Kindly dial *141*5#OK then select content services to cancel these subscriptions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have been provisioned with R110. airtime 25 SMSs and 100MB of data. As per our telephonic conversation your airtime was reduced to R51.68 due to content charges. Kindly dial *141*5#OK then select content services to cancel these subscriptions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply05 Aug 2015, 11:02
Official
Hello Durell20,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have been provisioned with R110. airtime 25 SMSs and 100MB of data. As per our telephonic conversation your airtime was reduced to R51.68 due to content charges. Kindly dial *141*5#OK then select content services to cancel these subscriptions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have been provisioned with R110. airtime 25 SMSs and 100MB of data. As per our telephonic conversation your airtime was reduced to R51.68 due to content charges. Kindly dial *141*5#OK then select content services to cancel these subscriptions.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***