Still impossible to get refund, promises you get plenty

<p>Approaching 2 years of struggling to get a refund. Promises plenty, refund nothing. On 22 August 2016, finally after struggling from 2015, Mthobeni Ntleki from Newton Park, finally responded that he re-escalated the query and will report back by the next day to finalise it. No such luck. On the 12th of December 2016, after complaining on hellopeter, mtn responded that my refund will be paid in a few days. Again no such luck. So what is a person supposed to do to get a refund? Is mtn waiting maybe for a 3 year period to lapse? how poor can a service really get? Watch this space for their respons. Predict it will start with we apologise for the inconvenience etc...................... Letter to ombudsman to follow hereafter. </p>