VD
VICKY D
1 reviews | Active since Feb 2011
19 Jun 2015, 13:01
Still Horrible service...still awaiting reply
TIM, thanks so much for your reply! I AM WAITING FOR THE RESPONSE FROM BRENDA PLEASE. WHY DID MY DATA DISSAPEAR AND WHEN WILL I GET IT BACK??? DONT BE LIKE THE REST OF THE CALL CENTRE AND GIVE ME HORRIBLE SERVICE PLEASE. High call volumes is not an excuse to give horrible brain dead service, dont tell the customer you will phone her back and then you never do!!!!
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MTN South Africa's replyOfficial
30 Jun 2015, 14:03Hello angel2401,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Unfortunately Brenda is currently not available as we are still facing industrial action by members of the CWU.
We've now taken a decision to credit your account with R170.00 incl. VAT (300MB x2). This credit will reflect within 5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Unfortunately Brenda is currently not available as we are still facing industrial action by members of the CWU.
We've now taken a decision to credit your account with R170.00 incl. VAT (300MB x2). This credit will reflect within 5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 Jun 2015, 14:03
Official
Hello angel2401,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Unfortunately Brenda is currently not available as we are still facing industrial action by members of the CWU.
We've now taken a decision to credit your account with R170.00 incl. VAT (300MB x2). This credit will reflect within 5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Unfortunately Brenda is currently not available as we are still facing industrial action by members of the CWU.
We've now taken a decision to credit your account with R170.00 incl. VAT (300MB x2). This credit will reflect within 5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***