1 reviews | Active since Mar 2009
Still having problems with my account.
Once again I'm sitting with issues with Mtn. The account hat has supposedly been corrected is still inactive. Also, I can't log onto MtnActive as it doesn't give me All of my accounts when logging in. I can only see the account that I logged on with. This means I can't register my data contract that I need to because the line is inactive and I can't punch in the OTP they send to the device. My accout is about to go off my bamk account and I still have no idea why ny account it so heigh and what I'm paying for. I've requested an account but nothing. I'm really really getting tiered of this. And if you call the customer service center you get cut off because the center has been closed due to the strike. Great service all around from mtn. I doubt more and more that I'm going to keep my contracts going if this is how they handle matters.
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now discovered that your main number ending with 9001 is not registered as the main number on the account, hence you could not view the other numbers. We've now registered your number as the main number and you will be able to view the entire account.
Also now the OTP that you will receive via SMS will be sent to your number ending with 9001.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now discovered that your main number ending with 9001 is not registered as the main number on the account, hence you could not view the other numbers. We've now registered your number as the main number and you will be able to view the entire account.
Also now the OTP that you will receive via SMS will be sent to your number ending with 9001.
Regards
Tim
MTN Complaints Management Team: REQ:***
