HS
Henri S

1 reviews | Active since Mar 2018

01 Jun 2018, 09:44

Still having problems

https://www.hellopeter.com/mtn/reviews/cannot-make-or-get-calls-7days-now- **********

lets just say MTN is of no help. for fix the above problem took almost a month... then after that I'm still not able to get any sms...

MTN Disabled all my services CALLS SMS ... Not Internet.... an its not as if my account is not up to date every month i pay via Debit order ....

Maby after 2 months and countless reference no phone calls Emails i will have a service I pay for...

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 Jun 2018, 12:06
Official

Thank you for taking my calls earlier.

My apologies regarding the service you have received from us thus far and the drag in getting your query resolved.

This service to confirm that this matter has been resolved. You will now receive your SMSes.

I completely understand the frustration this has caused and I hope I got to restore your faith in us.

Warm regards,

Eunice

Complaints analyst.

Best regards,

HS
Henri S's update04 Jun 2018, 14:51
Reviewer Update
Thank you Eunice for assisting in getting the problem fixed