PN
PEARL N
1 reviews | Active since Oct 2009
10 Apr 2015, 09:24
STILL HAVENT RECEIVED MY PHONE - MTN ARE *******!
I dont think you will be surprised to learn that even after paying the R330 to MTN for doing nothing with my phone, I have still not received my phone. I have emailed the useless staff at repairs and customer care, ITS LIKE MTN HAS FALLEN OFF THE FACE OFF THE EARTH!! I DO WISH THEY WOULD!! Can someone give me advice on how I should proceed with this? If I had to not pay one instalment, I am sure they would be onto me like fleas on a dog!! This phone belongs to me not MTN, surely I can lay a charge of theft against them?!! Companies like this need to close down! they dont deserve anyone's business!!
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Replies (1)
MTN South Africa's replyOfficial
25 Apr 2015, 11:12Hello PearlJ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a job card number so we can investigate this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a job card number so we can investigate this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply25 Apr 2015, 11:12
Official
Hello PearlJ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a job card number so we can investigate this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with a job card number so we can investigate this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***