KM
Kabelo M
1 reviews | Active since May 2015
10 Jun 2015, 15:28
Still havent received Feedback
I sent through my phone for repairs to Mtn Rivonia on the first week of March. i received an acceptance confirmation sms on the 25th of March... i have not received any further communication until then.<br> <br> Their line says please note our office hours are from 8-5 and immedietly goes off regardless of the time i call.<br> <br> I have been without my phone for 3 Months now what am i to do when there is no one giving me information and the business line , which is supposedly the repair centre line is not working? I am paying my account monthly for a phone that is not with me.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 15:09Hello Kabelomabenza,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. We apologize for the inconveniences caused.
Kindly be advised that the handset has been repaired and there is a repair charge of R2011.90 that is required. Kindly make payment to the following banking details and include the job card number as your reference.
Banking Details:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
For any further enquires contact the High Volume Repair Centre contact centre on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. We apologize for the inconveniences caused.
Kindly be advised that the handset has been repaired and there is a repair charge of R2011.90 that is required. Kindly make payment to the following banking details and include the job card number as your reference.
Banking Details:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
For any further enquires contact the High Volume Repair Centre contact centre on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
MTN South Africa's reply12 Jun 2015, 15:09
Official
Hello Kabelomabenza,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. We apologize for the inconveniences caused.
Kindly be advised that the handset has been repaired and there is a repair charge of R2011.90 that is required. Kindly make payment to the following banking details and include the job card number as your reference.
Banking Details:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
For any further enquires contact the High Volume Repair Centre contact centre on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. We apologize for the inconveniences caused.
Kindly be advised that the handset has been repaired and there is a repair charge of R2011.90 that is required. Kindly make payment to the following banking details and include the job card number as your reference.
Banking Details:
Bank Name - ABSA BANK
Account Name - MTN SP Technical
Branch Number - 632005
Account Number - ***
For any further enquires contact the High Volume Repair Centre contact centre on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***