Still haven't solved the problem
But my contract doesent say that. I upgraded which I'm supposed to be paying R599 on a monthly. When I went to rosebank the lady saw and also said I'm not supposed to be paying R714.01 so still you haven't helped me with my query<br> Please send me your email address so I can forward my contract that I got from mtn. This is really annoying
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Dec 2015, 13:18Hello SeiponeSebothass,
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We will suggest that you send us a copy of your contract to fax number *** and mark it attention Siphumezo and will forward it accordingly.
The copy of contract needs to be investigated and see how your subscription costs is higher than what you claim to have on the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We will suggest that you send us a copy of your contract to fax number *** and mark it attention Siphumezo and will forward it accordingly.
The copy of contract needs to be investigated and see how your subscription costs is higher than what you claim to have on the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 Dec 2015, 13:18
Official
Hello SeiponeSebothass,
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We will suggest that you send us a copy of your contract to fax number *** and mark it attention Siphumezo and will forward it accordingly.
The copy of contract needs to be investigated and see how your subscription costs is higher than what you claim to have on the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delay with the matter being resolved.
We will suggest that you send us a copy of your contract to fax number *** and mark it attention Siphumezo and will forward it accordingly.
The copy of contract needs to be investigated and see how your subscription costs is higher than what you claim to have on the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,