Still getting terrible service from MTN

I am having a terrible experience with MTN!!! They still haven't dealt with my first query! Yesterday(14 November 2018) I called customer care 18 times and every single time I got told a different story. 1 of the consultants told me to sms my email address to get an itemized bill. I did but my airtime got taken but no itemized bill!

For the passed 2 days I've had issues with MTN customer care. If this is the service I'm getting and my airtime being ****** then I'd rather move to a different network and spend more money on 50gb monthly than having my airtime ****** and dealing with people that doesn't know what is going on.