PM
Pablo M
1 reviews | Active since Nov 2013
06 Mar 2016, 15:12
Still getting spammed
DISGUSTED.<br> <br> After writing this<br> <br> Hello BlaqP,<br> <br> We are truly sorry for any inconvenience caused and for the breakdown in service.<br> <br> We will suggest that you simply dial *130*603# on your cell-phone and your number should then be removed from our marketing data base.<br> <br> Once again we do apologize for the inconvenience caused.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> <br> I recharged and got 5 more messages. This is after doing what you told me and it said \you have already opted out\". So why am I still receiving this *******. Why can't someone look into this and cancel it. And please dont apologise. It is condescending. Just fix it "
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MTN South Africa's replyOfficial
07 Mar 2016, 16:37Hello BlaqP,
We are sorry for the breakdown in service experienced.
The USSD code that you were provided with does remove your number from our marketing data base, however it seems that deregistration failed.
We've now escalated the matter directly to the management team within our Digital Marketing team and requested that your number be removed from all our data bases.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the breakdown in service experienced.
The USSD code that you were provided with does remove your number from our marketing data base, however it seems that deregistration failed.
We've now escalated the matter directly to the management team within our Digital Marketing team and requested that your number be removed from all our data bases.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply07 Mar 2016, 16:37
Official
Hello BlaqP,
We are sorry for the breakdown in service experienced.
The USSD code that you were provided with does remove your number from our marketing data base, however it seems that deregistration failed.
We've now escalated the matter directly to the management team within our Digital Marketing team and requested that your number be removed from all our data bases.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the breakdown in service experienced.
The USSD code that you were provided with does remove your number from our marketing data base, however it seems that deregistration failed.
We've now escalated the matter directly to the management team within our Digital Marketing team and requested that your number be removed from all our data bases.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,