KL
Kyle L
1 reviews | Active since Mar 2011
18 Jun 2015, 08:49
Still getting charged for cancelled account
I cancelled my data bundle 2 months ago with MTN and am still getting charged for it. I called the call centre twice before they went on strike and cancelled my data contract and both times they stated that someone would call me back within 5 working days. I am still waiting. I received my bill for the month today and I am still getting charged. <br> <br> Also the signal for MTN has become terrible. Almost every call now gets dropped and I end up missing business as a result.
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 09:55Hello KJLRSA,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been cancelled and a credit passed for the invoices incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been cancelled and a credit passed for the invoices incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply22 Jun 2015, 09:55
Official
Hello KJLRSA,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been cancelled and a credit passed for the invoices incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been cancelled and a credit passed for the invoices incurred.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***