1 reviews | Active since Jan 2013
Still getting billed incorrectly for hardware sub
Good day, <br> <br> I hope the CEO/ MD can come back to me regarding this ongoing billing issue as I have been out of contract since 31 March 2015 and its seems like this matter will not be resolved unless the MD maybe start looking at the competency of his staff at the billing department.<br> <br> I am getting billed incorrectly for H/w Fees since 2015 nothin April to date and to make matters worst is that I have received a credit of R117.99 for April but for May and June 2015 I was still billed for the same H/s Fees .<br> Does the credit controller or billing department not fix these errors?<br> <br> I have been patient enough and I am really very discussed with MTN customer services since they took over my account from Nashua Mobile.<br> I have never had and billing issue problem that took this long to resolve.<br> <br> I hope this matter will be resolved as I refuse to let another debt order go of on my account and I will only pay the topup package and data bundle for June and will and subtract May h/s fees from current invoice E*** as well which mean you will only get R146.32 payment end of June.<br> <br> Please migate my number to prepaid on 30 June 2015 as well and send me the confirmation that this will be done
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the H/fees have been adjusted from R131.58 to R115.42. These are fees that are charged for the handset that was taken with the contract. The reference number for the Billing query is:Request ***.
The matter has been escalated to the Billing and Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the H/fees have been adjusted from R131.58 to R115.42. These are fees that are charged for the handset that was taken with the contract. The reference number for the Billing query is:Request ***.
The matter has been escalated to the Billing and Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
