1 reviews | Active since Feb 2012
still don't have service till today but paying
please help me understand on this first report: http://hellopeter.com/mtn/complaints/no-one-cares-at-mtn-*** you said i owe R155, I paid R160.<br> second report: http://hellopeter.com/mtn/complaints/un-usable-cell-phone-contract-but-paying-*** you said i owe R279, i paid R300.<br> <br> i pay every month R250 for the subscription of R219 and for past 3 and now going for four months the service has been cut off and no one bothers to call me because i can't get through to 808 because my account is with legal department and even you, you show high level of i don't care i forever leave my number you don't call same as you social media stuff forever asking for my number and still don't call. my number is *** please call and reason with me on your response <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused. Please pardon the late response.
Please be advised that if your debit order returns unpaid twice the system automatically changes the payment options to cash on your account.
Once the account is on a cash payment option, you are given 21 days to make a payment after the invoice is closed.
Please be advised that your invoice date is on the 20 of each month and therefore the payment is due on the 11 of each month. A debit order can be reinstated after 1 month of the account being up to date.
You are welcome to call in make arrangement for the end of the month. Should the 11 be an inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused. Please pardon the late response.
Please be advised that if your debit order returns unpaid twice the system automatically changes the payment options to cash on your account.
Once the account is on a cash payment option, you are given 21 days to make a payment after the invoice is closed.
Please be advised that your invoice date is on the 20 of each month and therefore the payment is due on the 11 of each month. A debit order can be reinstated after 1 month of the account being up to date.
You are welcome to call in make arrangement for the end of the month. Should the 11 be an inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***