still does not know what I am talking about

you come back to me now because I reversed a payment order.If you had bothered to look at the entire history of the complaint then you would know what I am complaining about .<br> Lesson no 1 in customer service is to know what your client wants before assisting.As per my cancellation letter the contract was supposed to have ended in February so last payment should be March and not April.Your department dragged it's feet in issuing the cancellation letter -it took over 2 weeks to get this.I was assured that the cancellation would be effective from the day I requested the cancellation.If MTN wants to resolve this then please get someone that can understand simple English.<br>