1 reviews | Active since Mar 2016
Still disputing huge bill
Utterly Disgusted: For 17 x Months my account was perfect. 1 x Month two of my MTN cellphone numbers ran into the R6 500.00 each. How is something like that possible if I always had to load data on the account. MTN is not even willing to look into my history. Really??? Please give me proof that my account looked like this before and only then will I not complain about how bad and poor service gets from MTN? <br> <br> I WILL KEEP POSTING THINGS ON HELLO PETER UNTIL MTN LOOK INTO MY ACCOUNT AND LET ME KNOW WHY MY ACCOUNT WENT OPEN FOR 1 X MONTH. FOR 17 X MONTHS THE DATA WAS CONTROLLED BY ME ON THE ACCOUNT. 1 X MONTH I GET A HUGE ACCOUNT. THIS IS SO UNFAIR TOWARD ME AFTER I REQUESTED TO ADD A USAGE LIMIT TO MY ACCOUNT. WHY MUST THE CLIENT PAY FOR MTN'S STAFF THAT CAN'T DO THEIR JOB. NUMEROUS E-MAILS AND STILL NO DECENT RESPONSE FROM MTN. LOOK INTO IN AND LET ME KNOW WHY MY ACCOUNT WAS ALWAYS STABLE (R1 200 PER MONTH) AND 1 X MONTH GET A BILL FOR OVER R13 000.<br> <br>
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The usage on the invoices dated 2016-02-10 for the lines 081****204 & 083****596 has been validated and the charges are correct, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The usage on the invoices dated 2016-02-10 for the lines 081****204 & 083****596 has been validated and the charges are correct, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
