Still disgusted

I wrote my hellopeter complaint on 18 May i received feed back only on 25 may WOW! Your company is really shocking how do you hand over my account to your legal department while my payments are up to date I pay via debit order on the 20th of everymonth. Your company decided not to debit my account in Feb 2015 of which i had to go and pay cash at your carlton centre branch there after you have been debiting my account as per normal now can you explain to me why my account is handed over to legal department? I tried using my sim card last month and it was blocked i twitted your company to find out why i did not get a reply i went to your carlton centre branch to find out what the problem the lady who assisted me said the was nothing wrong the sim was fine. Now i have 2 issues with your company not processing my insurance claim and payment issues please please can someone treat this issues as urgent it must actually be escalated to senior person/s