Still Disappointed in MTN

I again place my complaint as nothing happened other than the reply on Hello Peter from MTN. The comment was made that the matter will be investigated on the 17th April. No further communication.

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Disappointed in MTN

A review of MTN South Africa by Armand S on 16 Apr 2019

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Disappointed in MTN

At rhe end of last year I decided to change to another contract. I still had R690 airtime left and did not want to loose it. The decision was based on if I can carry it over or keep my contract untill I used the R690. I was told that I could carry the amount over and went ahead with thw new contract. After 3 or so months the airtime disappeared and I logged the first complain. The said that I should have been rold that the aitlrtime would expire after 1 month and that did not happen. After this they asked a Team Lead to call me and he did. He advised me to go to the MTN store where I got the new contract. The store opened another complain and send me the reference. Yesterday I got an SMS stating that the ticket was resolved. Nobody phoned or even send me an sms with the reason or outcome. I phoned MTN again and the answer was that the policy is that the airtime expire after a month and I should except that. I can except the fact that airtime expire but if I was told that I would have waited to take on a new contract. This for me is dishonesty from MTN's side and for me it feels if they ******* me in a contract just to make their targets. Not satisfied.

Official business reply

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.

Warm Regards Sizwe Schoeman

Complaints Management team

**********

Waiting for investigarion results from 17 April.

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