1 reviews | Active since Oct 2017
STILL disappointed in MTN
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Jacques G
4 reviews | Active since Oct 2017
16 May 2020, 18:27 STILL dissapointed in MTN I've been struggling with MTN on my account for the past month and a half. First it was to allocate a payment, which has been resolved after a month of numerous long phone calls to them. Now I am struggling to do an upgrade to my account. I am an essential employee and desperately in need of a new laptop, as I have been due for an upgrade on my account since the 5th of April, I've been calling them on numerous occassions asking them to assist me with the upgrade (as they've told me they are doing upgrades during lockdown). They kept taking down my details and told me that a consultant will call me during the next 5 -7 days. Which up until today NEVER happend. I've already phoned them about 9 times asking to assist me with the upgrade. Everytime they take down my details and say someone will come in contact with me, I've told them the last few times that they keep taking my details but no one is coming back to me. I understand that they have a backlog (as they told me) but are they really so far behind that it takes a month and a half just to give me a call back for the upgrade??? Nonetheless, I made the effort today to go into our local MTN store to do the upgrade at the store. The client before me bought an HP laptop. When it was my turn to be assisted, the consultant told me that he doesn't think that they have any laptops in stock, I asked him if he would just go check, he got up, spoke to his colleagues in a language I do not understand, went to the back and came back. He told me they only have tablets. I then asked him if we could still do the upgrade and then just order the laptop. Then he told me they won't receive any stock until after the lockdown so I should come back then. Why do they advertise new deals everyday if they can't even help their existing customers with the same laptop deal they've been advertising??? I am really disappointed in MTN, I am seriously considering switching my service provider...
Eventually, MTN called me, I suppose after they read the above review.
A consultant did the upgrade with me, he upgraded me to the wrong laptop though. I wanted the normal HP A4 AMD notebook or the Lenovo A4 AMD notebook. He upgraded me to the Lenovo A4 AMD SLIM Ideapad. I asked him what the difference is between the Slim Lenovo and the normal Lenovo notebook. He told me nothing, that the SLIM one is just thinner than the normal one, easier to carry around. When I got home I went through their pamphlet again, only to discover that there is a much bigger difference between the SLIM one and the normal Notebook. This morning I phoned MTN so that they can change the wrong laptop to the right one. Yet again they told me that they are on a backlog (Which I understand). The cancelation will take 5 - 7 days, and if they do not contact me before the courier guys deliver, I should tell the courier guy that I canceled the upgrade and they should take the laptop back. So, now I hope that this will be resolved a.s.a.p and that it won't also take another month. Hopefully, MTN will be Pro-active this time...
Eventually, MTN called me, I suppose after they read the above review.
A consultant did the upgrade with me, he upgraded me to the wrong laptop though. I wanted the normal HP A4 AMD notebook or the Lenovo A4 AMD notebook. He upgraded me to the Lenovo A4 AMD SLIM Ideapad. I asked him what the difference is between the Slim Lenovo and the normal Lenovo notebook. He told me nothing, that the SLIM one is just thinner than the normal one, easier to carry around. When I got home I went through their pamphlet again, only to discover that there is a much bigger difference between the SLIM one and the normal Notebook. This morning I phoned MTN so that they can change the wrong laptop to the right one. Yet again they told me that they are on a backlog (Which I understand). The cancelation will take 5 - 7 days, and if they do not contact me before the courier guys deliver, I should tell the courier guy that I canceled the upgrade and they should take the laptop back. So, now I hope that this will be resolved a.s.a.p and that it won't also take another month. Hopefully, MTN will be Pro-active this time...