TK
Themba K
1 reviews | Active since Jan 2012
11 Jan 2016, 08:48
Still disappointed
I'm writing this to Hello Peter since you failed to reply to my emails<br> I am writing to dispute a billing error in the amount ZAR 1051.86 of on my account. The amount is inaccurate because I have taken this contract on top up with a monthly instalment of R369.00 for 24month of which I will be getting 100 anytime minutes and 500mb of data and nothing else . I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement. My ID Number ***
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MTN South Africa's replyOfficial
13 Jan 2016, 11:22Hello jnbthk,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that I tried calling you but there was no answer , as per reference number REQ:*** the usage limit on your number was only set on the 11/12/2015 therefore the charges are valid and you're liable for those charges.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that I tried calling you but there was no answer , as per reference number REQ:*** the usage limit on your number was only set on the 11/12/2015 therefore the charges are valid and you're liable for those charges.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply13 Jan 2016, 11:22
Official
Hello jnbthk,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that I tried calling you but there was no answer , as per reference number REQ:*** the usage limit on your number was only set on the 11/12/2015 therefore the charges are valid and you're liable for those charges.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that I tried calling you but there was no answer , as per reference number REQ:*** the usage limit on your number was only set on the 11/12/2015 therefore the charges are valid and you're liable for those charges.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***