HJ
H.L Jacobs
1 reviews | Active since Jun 2015
16 Jul 2015, 06:12
Still Deducting paymeny
AGAIN DEDUCTED PAYMENT FROM BANK ACCOUNT! SERIOUSLY UP TO ****!!!<br> <br> THIS IS WHAT YOU SAID!!! <br> <br> Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused. <br> <br> This is definitely not the way we wish to treat our valued customers. The contract line has been cancelled and the number has been migrated to prepaid. <br> <br> Rest assured, it is not our intention to displease you. We look forward to your understanding. <br> <br> Kind regards, <br> MTN SA<br> REQ:***<br>
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MTN South Africa's replyOfficial
03 Aug 2015, 08:07Hello Heidi_Poppie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract has been cancelled and migrated to prepaid. The payment which was deducted is for the invoice dated 2015-06-13. Should you require any further assistance, feel free to contact our call centre on 808 from an MTN contract or 083 1 808 from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract has been cancelled and migrated to prepaid. The payment which was deducted is for the invoice dated 2015-06-13. Should you require any further assistance, feel free to contact our call centre on 808 from an MTN contract or 083 1 808 from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply03 Aug 2015, 08:07
Official
Hello Heidi_Poppie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract has been cancelled and migrated to prepaid. The payment which was deducted is for the invoice dated 2015-06-13. Should you require any further assistance, feel free to contact our call centre on 808 from an MTN contract or 083 1 808 from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your contract has been cancelled and migrated to prepaid. The payment which was deducted is for the invoice dated 2015-06-13. Should you require any further assistance, feel free to contact our call centre on 808 from an MTN contract or 083 1 808 from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***