NS
Nishen S
1 reviews | Active since Jun 2009
07 Mar 2016, 21:59
Still deducting money for a terminated contract
My mtn contract had expired and I decided to not renew it.<br> It went on a month to month contract which I then switched to pay as you go.<br> Mtn still debited my account for 2 months (so far) since the contract was switched!!<br> <br> Their online bill functionality doesn't work and customer care hasn't responded yet<br> These people are *******!!<br> Its no wonder that Vodacom is the better network!<br> Avoid mtn at all costs before its costs you!
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Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 11:33Hello nish007,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount debited on the 30 January 2016 was for the invoice that finalised on the 20 December 2015 and the one debited on the 29 February 2016 was for the very last invoice that finalised the day the contract was cancelled which was on the 18 January 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount debited on the 30 January 2016 was for the invoice that finalised on the 20 December 2015 and the one debited on the 29 February 2016 was for the very last invoice that finalised the day the contract was cancelled which was on the 18 January 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply08 Mar 2016, 11:33
Official
Hello nish007,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount debited on the 30 January 2016 was for the invoice that finalised on the 20 December 2015 and the one debited on the 29 February 2016 was for the very last invoice that finalised the day the contract was cancelled which was on the 18 January 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the amount debited on the 30 January 2016 was for the invoice that finalised on the 20 December 2015 and the one debited on the 29 February 2016 was for the very last invoice that finalised the day the contract was cancelled which was on the 18 January 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***