Still deducting funds - Reference No: ***

Hi<br> <br> Let me start off with how disgusted I am, you debit my account every month and I have never missed one payment and this is how you treat a loyal customer.<br> <br> My Contract Expiry date was on the 5th April 2015, I sent through cancellation notice on Thursday, 26 March 2015 10:31 AM. I only received confirmation on Thu, 2 Apr 2015 14:48 that they have escalated my query to the retention's department for assistance. I have never received any correspondence again after that, and yet you continue to deduct funds from my account. I tried calling and can not get through due to high volumes of calls. I sent another email on Fri, 26 Jun 2015 12:00:57 and still never got a response, tried calling today again and guess what ? I can not get through again due to high volumes of calls. <br> <br> 2 months later, What is going on ? As you can see below, you continue to deduct funds.<br> <br> 2015-04-25 DEBIT TRANSFER MTN R 279.00-<br> 2015-05-25 DEBIT TRANSFER MTN R 285.00-<br> 2015-06-25 DEBIT TRANSFER MTN R 295.00-<br> <br> When are you going to cancel the contract, when are you going to refund the UN-authorised payments that you continue to deduct up till to day ? <br> <br> Regards<br> Lloyd Simons